MxVision AviationSentry Online QICP Quality of Service Agreement: Schneider Electric as an FAA Qualified Internet Service Provider (QICP) strives to meet the reliability and accessibility requirements set forth by the FAA as listed below.
Reliability: The system's users are able to retrieve requested data from the provider with no outage lasting longer than 10 minutes, and no more than 30 minutes of total outages (including outages due to maintenance) in any continuous 3-month period.
Accessibility: The provider should be capable of initiating transmission of requested data during transactions with 100% of its users within 2 minutes.
Should you feel that Schneider Electric is not meeting these requirements, please contact Customer Service.
MxVision AviationSentry Online QICP Service Disclaimer: Schneider Electric servers and communication interfaces are approved by the FAA as secure, reliable, and accessible in accordance with AC 00-62 (QICP). Schneider Electric is not required to ensure the quality and currency of the information transmitted to you. You the user, assume the entire risk related to the information and its use.